Manufacturing
Power electronics and solar inverter manufacturer serving renewable energy and industrial sectors.
Remote users faced persistent issues accessing internal applications through VPN connectivity due to blocked Remote Desktop Protocol (RDP) sessions. This impacted remote workforce productivity, delayed business operations, and increased support escalations for the IT team.
We carried out detailed troubleshooting and identified that endpoint security policies were blocking RDP traffic over VPN connections. Security configurations were optimized to securely permit RDP access while maintaining endpoint protection standards and compliance requirements.
The resolution restored secure and uninterrupted remote access for employees, improving operational efficiency and enabling seamless remote work capabilities. The client experienced reduced IT support overhead, improved user experience, and enhanced business continuity for distributed workforce operations.
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